Join Cheers@32 Membership Programme
Privileged Members

Discover just how rewarding membership can be. Join our membership programme and earn more privileged services from us.
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Membership Terms & Conditions

A. MEMBERSHIP
1. Membership in Cheers@32 is open to any person aged eighteen and above except where the programme is prohibited by law.
2. Cheers Thirty Two Cafe reserves the right to reject any application for membership. If an application for membership is rejected then any benefit that may have been accrued by the applicant through the use of a temporary membership card will be null and void.
3. Membership commences upon acceptance of the membership application by Cheers Thirty Two Cafe. Membership in Cheers@32 is not transferable.
4. Membership enrolment fee is presently waived.
5. Only individual persons are eligible for Cheers@32 membership and each member may maintain only one Cheers@32 account. Corporations and other legal entities cannot be enrolled as members.
6. Cheers@32 accounts are not transferable. Enrolment of several persons in a single account (joint account) and multiple enrolments by a single person are not allowed.
7. Members will receive a permanent Cheers@32 Membership Card after making their first Cheers@32 transaction. Prior to the first transaction, the member should use the temporary membership card. All Cheers@32 Membership Cards are personal and non-transferable. By signing or using the membership card, members are bound by the award and redemption structures as well as the Terms and Conditions of the Cheers@32 programme. Membership cards are the property of Cheers Thirty Two Cafe and must be returned upon request or termination of membership.
8. In order to maintain Cheers@32 membership, Cheers Thirty Two Cafe needs to keep personal data on each member. Some of this data may be shared with suppliers and other companies in the programme. This data may also be used for marketing and communication purposes by the same companies. Members have the right to request Cheers Thirty Two Cafe in writing not to use their data for its direct marketing purposes.
9. A name change on the member's record will be accepted upon written notification to Cheers Thirty Two Cafe using the Change of Name Form. Proof of name change is required. Members can update their personal details e.g. address or email address online at www.cheersat32.com.my
10. Accounts with missing or incomplete personal details will be considered pending accounts and will be closed within 18 months from the last activity.
 11. Cheers@32 accounts which have activity are valid for 36 months from the end of the month in which the last activity occurred, after which the membership accounts will expire. Cheers@32 accounts which do not have any activity for a period of 18 months since enrolment will expire after that period of 18 months.
12. Cheers Thirty Two Cafe reserves the right to exclude any member from further participation in Cheers@32 and/or membership in Cheers@32 Elite Silver, Cheers@32 Elite Gold and Cheers@32 Elite Platinum, and revoke all points accrued by the member at any time without giving any notice or reason. In such an event, any points accrued shall be forfeited without entitlement to compensation. The member may also be held liable for all damages, litigation and transaction costs.
13. Cheers@32 reserves the right to audit any accounts at any time for compliance with the programme's Terms and Conditions without prior notice being given.
14. Members can cancel their Cheers@32 membership at any time by submitting the appropriate written notification and returning the membership card to Cheers Thirty Two Cafe, at which time any outstanding points, benefits and privileges will be cancelled.
15. Membership will end automatically upon the death of the member. Points earned but not redeemed at the time of death, as well as benefits and privileges, will be automatically cancelled.

B. EARNING POINTS
1. Points are the base units of measurement in the Cheers@32 programme. Companies with whom members can earn points are known as programme partners and Cheers Thirty Two Cafe may, at its own discretion, add or remove any company as a programme partner from time to time.
2. All Members shall have their own personal Cheers@32 account to which the points they earn will be credited. Points may not be exchanged for cash or vouchers.
3. Members are required to state their Cheers@32 Membership Number at the time of reservation and present their signed Cheers@32 Membership Card when they use the services of Cheers Thirty Two Cafe or any Cheers@32 programme partner, to ensure that the points they earn are credited to their account. If the points credited are incorrect, members should inform Cheers@32 within three months of receiving their statement.
4. Only certain specified transactions with each individual programme partner will be deemed eligible for points. Individual partners' Terms and Conditions and programme rules apply.
5. Points for transactions are earned as follows: 
a. Points are awarded based on 1 points earned for every RM10.00 spend on food and beverages (excluding Whisky on bottle basis) at Cheers Thirty Two Caf�.

b. For purchases of Whisky on bottle basis, 2 points earned for every RM10.00 spend at Cheers Thirty Two Caf�.

c. For usage of Private Room:
(a)	Only Elite Gold Members accompanied by Elite Platinum Members are allowed to use;
(b)	Only Elite Platinum Members; or
(c)	50,000 points earned by any Member for per night usage. 


6. Some programme partners may disallow certain categories of their members from transferring points earned in their programme to the member's Cheers@32 account.
7. Cheers Thirty Two Cafe reserves the right not to award points on transactions where any special coupon utilisation in the ticket does not comply with the Cheers Thirty Two Cafe General Conditions. Points will be awarded at Cheers Thirty Two Cafe' discretion.
8. Bonus points earned from promotions will be credited at the end of the promotional period.
9. Pooling of points is not permitted and each Cheers@32 membership can only be utilised by one person. Cheers Thirty Two Cafe reserves the right to cancel a Cheers@32 account and all points in the account, if it is found to be used by more than one person.
10. Requests for missing points will only be entertained if members have identified themselves as Cheers@32 members when making a reservation and the Cheers@32 Membership Card was presented to the management, or when making use of the products and services offered by programme partners.
11. In the event points do not appear in a member's Cheers@32 Account, the member may request that the points be retroactively credited to his/her Cheers@32 account up to six months following the transaction concerned.

Members should allow four weeks for points earned on Cheers Thirty Two Cafe and Cheers@32 partner to appear in their account before raising a claim for missing points.

12. For enquiries regarding points transferred from a partner's programme to Cheers@32, members should check with the respective partner's office where the original transfer request was made. Points can be transferred from a partner programme to member's Cheers@32 account, however, this action cannot be reversed.
13. Cheers@32 points may be used as soon as they have been credited to members' accounts.
14. A member's Cheers@32 points will expire after three years at the end of the equivalent month in which they were earned. For example, points credited to a member's Cheers@32 account in July 2006 will  expire on 31 July 2009.
15. Cheers@32 points that are due to expire for the first time may be extended for a fee. For Cheers@32 members, points may be extended once for a period of six months only.
16. Cheers@32 points that are due to expire may be extended for a fee, up to five months ahead and inclusive of the current month, in blocks of up to three consecutive months.
17. Cheers@32 points that have already expired cannot be extended.
18. Cheers@32 Account Statements are sent to members who have subscribed to them and have made transactions in the preceding statement period, or have points that are due to expire within the statement period. 

C. CHEERS@32 ELITE SILVER, CHEERS@32 ELITE GOLD AND CHEERS@32 ELITE PLATINUM MEMBERSHIP
1. Cheers@32 Elite Silver and Cheers@32 Elite Gold membership 
a. Only Cheers@32 Elite points earned on Cheers Thirty Two Cafe will count towards Cheers@32 Elite Silver and Cheers@32 Elite Gold membership. Points earned through any tier bonus or any types of promotional bonus do not qualify as Elite points. Cheers@32 members must credit these points to their Cheers@32 account to count towards Cheers@32 Elite Silver and Cheers@32 Elite Gold qualification or renewal. 
  
b. Points required for Cheers@32 Elite Silver and Cheers@32 Elite Gold qualification and renewal are tracked and listed separately in the Cheers@32 account and account statement as Elite points for the sole purpose of determining tier level status. These points cannot be used to redeem for Cheers@32 awards. These points will be reset to zero at the end of each membership year for qualification and renewal of Cheers@32 Elite Silver and Cheers@32 Elite Gold membership. 

c. These Elite points will be reset to zero at the end of a member's individual Elite qualification period/Elite membership year, each of which is a period of 18 consecutive months starting from the member's date of enrolment or membership upgrade/renewal. 

2. Cheers@32 Elite Platinum membership 
a. Cheers@32 Elite Platinum member will get to enjoy lifetime membership without the need of renewal.
b. This class of member will enjoy special discount on certain items in the Caf�. 
c. Upgrade of Elite Silver and/or Elite Gold Member to Elite Platinum Member will be at the discretion of the management.



D. AWARD REDEMPTION
1. The awards offered in Cheers@32 consist of free stay and/or food at designated hotel and other redemption options as defined by Cheers Thirty Two Cafe from time to time.

2. Members must report any suspected unauthorised award claims from their Cheers@32 accounts within three months of the unauthorised transaction activity for any corrective action to be possible.
3. All Cheers@32 points required for an redemption must be earned by the same member under the same account number.

4. Members can only use Cheers@32 points to redeem awards. Award redemption cannot be combined with any other means of payment.



E. PERSONAL IDENTIFICATION NUMBER (PIN)
1. Members may apply for a confidential Personal Identification Number (PIN) through the Cheers@32 website. The PIN is needed for 'self-service' transactions relating to the member's secured information such as personal data, points balance and transaction summary.
2. Members shall keep their PIN confidential at all times and undertake not to divulge the PIN to any other person under any circumstances whatsoever and shall not permit any unauthorised person to use their PIN.
3. Members agree to be liable for all transactions made pursuant to the use of the PIN with or without the member's knowledge or consent. Members acknowledge that Cheers Thirty Two Cafe is under no obligation or duty to verify the authenticity of any person who performs transactions through the use of a valid PIN.

4. Cheers Thirty Two Cafe will not be held liable for any loss, damage or expense incurred by the member however caused, through any unauthorised disclosure or unauthorised use of their PIN.


F. GENERAL CONDITIONS
1. Cheers Thirty Two Cafe may change the programme rules or programme benefits without prior notice, even though such changes may affect the value of points or awards already accumulated. Cheers Thirty Two Cafe reserves the right at any time, to initiate changes without limitation to the following: 
a. Cheers@32 programme partners or participating organisations. 

b. The rules for earning or redeeming points. 

c. The award structure and availability of awards. 

d. The rules for use of awards. 

e. The features of special offers and promotions. Awards from programme partners are dependent on the partner's continued participation in the Cheers@32 programme. 

2. Cheers Thirty Two Cafe reserves the right to terminate the programme or any part thereof, at any time with or without notice, even though termination may affect the member's right to accrue points or redeem points for awards. Cheers Thirty Two Cafe is not liable to members for any loss of value or benefits that may arise as a result of any changes made to the programme.
3. Cheers Thirty Two Cafe shall not be liable for any product and service offered or promised from a Cheers@32 partner. Cheers Thirty Two Cafe will not be held liable for any action that may arise as a result of using a Cheers@32 partner.
4. Cheers Thirty Two Cafe may assign or deal with these Terms and Conditions in favour of any of its subsidiaries, subcontractors or appointed agents to carry out any of its obligations herein. Cheers Thirty Two Cafe shall not be responsible to the member for any delay in performance or non-performance of its subcontractors and/or agents due to causes beyond its reasonable control.
5. Cheers Thirty Two Cafe shall not be in breach of its obligation of confidentiality if disclosure of a member's confidential information is pursued in conjunction with an order of court, or is required by law or any governmental or regulatory authority. However, if the disclosure is not required with immediate effect, Cheers Thirty Two Cafe shall give the members prior notice of such disclosure.
6. Any points credited to a member's account that are found to be ineligible will be deducted automatically. Documents submitted for claims cannot be returned.
7. The sale or barter of Cheers@32 points or other benefits is prohibited and will result in cancellation of these points and/or other benefits. Members who breach this rule may also be liable for damages, litigation and transaction costs.
8. All transactions carried out by members under 18 years of age require consent from their parents or guardians. Where consent is required for members above 18 years of age, the law of Malaysia applies. Cheers Thirty Two Cafe will not be liable for the verification of the parent's or guardian's signature, or for the verification of the parent's or guardian's authority to give consent.
9. Members are responsible for keeping themselves informed of the current Terms and Conditions of the Cheers@32 programme which are posted on Cheers Thirty Two Cafe' website. Continued participation in the programme by a member will be regarded as acceptance of the current Terms and Conditions.
10. It is the responsibility of members to keep their mailing address and email address up-to-date. Any communication sent to members will be regarded as delivered when posted to a mailing address on record. Cheers Thirty Two Cafe will not be responsible for any delayed, misdirected or lost mail. Any change in the Members' mailing address must be provided in writing, or updated online.
11. Should Cheers@32 collaterals be available in other languages, the English language version shall be the only point of reference if any discrepancy arises.
12. Cheers Thirty Two Cafe reserves the right to interpret, apply and communicate the Terms and Conditions as posted on Cheers Thirty Two Cafe' website. All decisions made by Cheers Thirty Two Cafe shall be final and conclusive in each case.
13. These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.

All the information contained here is correct and current at the time of publication and is subject to change without prior notice. 
 
(Updated 8 December 2008)
I have read and agree to the Terms & Conditions